Measuring the patient experience has increasingly become the focus of many governmental, healthcare provider and insurer initiatives.  These initiatives strive to improve quality and patient satisfaction and increase efficiencies, while often providing financial incentives to promote patient-centered care.  Improving the patient experience has the added benefit of lowering the risk of medical malpractice.

Whether measuring the patient experience for internal quality improvement objectives, or in connection with third-party initiatives, healthcare providers and organizations rely on Metrix Matrix to help them navigate and understand continuously changing and expanding requirements and opportunities.  The New Knowledge which Metrix Matrix can provide helps healthcare organizations of all sizes measure and improve their delivery of care and enhance the experience of all stakeholders involved in the delivery of that care.

Metrix Matrix services and research in the healthcare sector include:

  • Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys

  • CAHPS for PQRS (Physician Quality Reporting System) Surveys

  • NCQA Patient-Centered Medical Home (PCMH) Surveys

  • Centers for Medicare and Medicaid CAHPS for ACOs Surveys

  • Dental Patient Experience Surveys

  • State of Maine – Dirigo Health Agency’s Patient Experience Matters

  • Practice and Group Non-Patient Stakeholder Studies (more)

  • Visiting Nurse Services Surveys

  • Self-Administered Drug Training Assessments

For more information about our survey and research capabilities, please contact Robert Dana at 888-865-0065, ext 101 or at