Start Planning for PCMH
Beginning in December 2011, physician organizations are able to contact Metrix Matrix to conduct the PCMH surveys.
Practices can receive distinction status by collecting patient feedback and reporting the results to the NCQA using Metrix Matrix, an approved vendor.
Our Methods
Metrix Matrix offers a range of options for gathering patient feedback:
- Mail Survey Processing
- Online Surveys
- Telephone Surveys
- Enhanced Methodologies
Patient-Centered Medical Home (PCMH)
Metrix Matrix is a Certified NCQA vendor for your CAHPS PCMH Survey. As such, Metrix Matrix can help your practice earn NCQA Distinction in collecting and reporting on the patient experience.
Developed by The Consumer Assessment of Healthcare Systems (CAHPS), the CAHPS PCMH Survey gathers information on patients’ experiences receiving care from a practice and its personnel, laying the groundwork for measuring and improving organizations and delivery of care.
With extensive expertise and knowledge in survey design, administration, implementation and in-depth reporting, Metrix Matrix staff has extensive experience delivering in-depth, actionable research findings for healthcare, government municipalities, utilities, and other private organizations.
Metrix Matrix has proven, demonstrated capabilities, experience and expert personnel to accurately collect, analyze and report survey results. As an NCQA- certified vendor, Metrix Matrix has:
- The technical competence in running large-scale research operations
- The organizational capacity to survey large samples in a short time frame
- The relevant background and experience of key staff
- Quality control mechanisms that result in valid, reliable survey data
The patient experience with primary care is a critical component of quality health care. Patients can provide valuable information concerning the ongoing relationship they have with their physician and support staff– from making an appointment to personal interactions with staff to follow-up care.
For more information or to contract with Metrix Matrix to perform your CAHPS PCMH surveys, contact Donna Ford at 888-865-0065, ext 106 or at medicalhome@metrixmatrix.com.