Our Methods
We work with you to establish a process that will guarantee both short and long term return on investment.
- Statistically Sound
- Professional
- Timely
- Actionable
Our Results
We provide you with information that can be used reliably, whether to coach a service provider or plan next year's budget.
- Real Time Alerts
- On-Line Reports
- Key Driver Analysis
- Qualitative Analsysis
- Benchmarking
SERVICES PROVIDED
From Start to Finish Metrix Matrix works with your team to provide you with the information you need to meet your Satisfaction Monitoring goals.
- Population Definition
- Sample Size Determination
- Data Definition
- Survey Design
- Survey Testing
- Survey Implementation
- Alert Notifications
- Data Collection
- Quantitative Analysis
- Qualitative Analysis
- Key Driver Analysis
Our Multiple Contact Methods are designed to meet both your Budgetary as well as your Statistical requirements.
- Telephone
- Web
- Postal
- Combination
Our Customizable Online Reports allow you to generate Short Summaries or Fully Detailed Reports according to your specific needs. You can report satisfaction levels by:
- Date Range
- Individual
- Team
- Region
- Response
- Any Demographic
- Any Sub-population