Measuring the customer satisfaction has increasingly become the focus of many governmental agencies, departments and entities of all functions.  These initiatives strive to improve quality and customer satisfaction and increase efficiencies. Survey results provide valuable insight into the challenges faced by all levels of government and when implemented and executed correctly, can also provide the New Knowledge necessary to face those challenges head on.

Whether performing a voice of the voter poll, opinion research regarding new legislation or perhaps a satisfaction survey regarding public services, Metrix Matrix has the experience and the capabilities to provide the appropriate research design, execution and analysis necessary to provide critical insight with confidence.

Metrix Matrix services and research in the government sector include:

  • Municipal Customer Satisfaction Surveys

  • Municipal Utility Survey Research

  • Issue Polling

  • Voice of the Voter

  • Government Program Awareness Studies

For more information about our survey and research capabilities, please contact Donna Ford at 888-865-0065, ext 106 or at