Utility: the capacity of a commodity or a service to satisfy some human want.

In today's world the term utility has taken on an ever expanding meaning.  Gone are the days where utilities were gas, water and electric.  Today's consumers also include telecommunications and internet connectivity in their list of daily needs.

Metrix Matrix has more experience in the utility sector than in any other sector. Serving as the Reporter of Record for many utility companies to their respective states' Public Utility Commissions as well as satisfying the ever increasing federal public research requirements.

Metrix Matrix services and research in the utility sectors include:

  • Superior Customer Satisfaction Benchmarking

  • Key Driver studies

  • Transactional surveys after a customer service or field service encounter

  • Branding and message studies

  • Power Outage Communications Experience studies

  • Water Quality studies

  • Pipeline Safety Awareness (RP1162)

For more information about our survey and research capabilities, please contact Donna Ford at 888-865-0065, ext 106 or at dford@metrixmatrix.com.